Prenot@mi Portal – FAQ

1. Which consular services can be booked through the Prenot@mi system?

The following services are currently active:

AIRE Registration and change of address

Driving License

Electronic ID Card – C.I.E.

Passports

Click on the desired service for instructions.

3. Which browsers are fully compatible with Prenot@Mi?
   

   The Prenot@Mi portal is compatible with Google Chrome version 88 or higher, and Microsoft Edge. Using unsupported browsers may result in improper functionality of the portal’s features.

4. What should I do in case of errors?

   • Use a PC or laptop, NOT a smartphone or tablet;
   • Change your browser;
   • Activate “incognito” or “private” mode on your browser (this disables certain web controls that may block pages);
   • change the portal language in the top right-hand corner if you are using a WEB TRANSLATOR and you get “booking failed” messages.

5. When can I find new appointment slots?
   

   The system displays available appointments over a three-month period. Available appointments are highlighted in green.

6. How do I get information about appointments (changes, lack of availability, etc.)?

   Please contact the relevant office directly. Please click here for contact details.

7. Why can’t I cancel my appointment?

   You can cancel an appointment only if it has not been processed yet. If the request has already been handled, cancellation request must be addressed directly to the relevant office. Please click here for contact details.

8. My account is blocked. How can I unblock it?

   This is likely due to repeated incorrect password entries. The account will automatically unblock itself after 24 hours, so please try logging in again only after this period to prevent the system error from repeating. Please insert your password manually, do not use auto-fill.

9. I have forgotten my login password. How can I reset it?

   If you do not remember your password, you can reset it by clicking on “Forgotten your password?” on the Prenot@Mi home page.

10. I need to change some data in my profile, but the portal does not allow me to do so. What should I do?

    If you need to change some information in your Prenot@Mi account, send an email to the relevant office, which will proceed to make the changes.

11. When I click on BOOK, nothing happens. What could be the problem?

    This issue may occur due to high demand for the service (e.g., Passports). To minimize this problem, clear your browser cache and use a PC or laptop instead of a smartphone or tablet. However, high demand can still cause issues.

For further information, please download the Prenot@Mi manual (available only in Italian) from the homepage of the booking system.

In case of technical difficulties while using the site, please write an email to the relevant office. Be sure to include your registration email address and a description of the problem, attaching the relevant screenshots.